Privacy Policy

Privacy Policy

Last updated: March 2026

Hydroseeding Waikato (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website or engage our services.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details – name, phone number, email address, and physical address
  • Project details – information about your property, lawn size, site conditions, and service requirements
  • Enquiry information – messages and requests submitted via our contact or quote forms
  • Usage data – browser type, IP address, pages visited, and time spent on our website (collected automatically via cookies and analytics tools)

2. How We Collect Information

We collect personal information directly from you when you:

  • Submit an enquiry or request a quote through our website
  • Contact us by phone or email
  • Engage us to provide hydroseeding or related services
  • Browse our website (via cookies and analytics)

3. Why We Collect Your Information

We collect and use your personal information to:

  • Respond to your enquiries and provide quotes
  • Deliver and manage our hydroseeding and lawn care services
  • Schedule site visits and communicate project updates
  • Process payments and maintain business records
  • Improve our website and service offerings
  • Comply with legal and regulatory obligations

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. Your information is stored securely and only accessible to authorised staff involved in delivering our services. We retain personal information only for as long as necessary for the purposes for which it was collected, or as required by law.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third parties only where necessary, including:

  • Service providers who assist with our business operations (e.g., scheduling, accounting, or IT services)
  • Government or regulatory bodies where required by law

Any third parties we engage are required to handle your information in accordance with applicable privacy laws.

6. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. This information is aggregated and does not personally identify you. You can disable cookies via your browser settings, though this may affect the functionality of some parts of our website.

7. Your Rights Under the Privacy Act 2020

Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any information that is inaccurate, incomplete, or outdated
  • Ask us to delete your information where it is no longer required

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.

8. Contact Us

If you have any questions about this Privacy Policy, or wish to make a privacy-related request or complaint, please contact us:

Hydroseeding Waikato
172 Main Street, Huntly 3700, Waikato Region
Phone: (07) 808-6199
Email: info@hydroseedingwaikato.co.nz

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.


Terms & Conditions

Last updated: March 2026

These Terms & Conditions govern your use of the Hydroseeding Waikato website and the engagement of our services. By accessing our website or booking a service, you agree to these terms.

1. Services

Hydroseeding Waikato provides professional hydroseeding, erosion control, and site preparation services across the Waikato region. All services are subject to a written or verbal agreement between us and the client, including an agreed scope of work and pricing.

2. Quotes and Pricing

All quotes provided are estimates based on the information available at the time. Final pricing may vary if site conditions differ materially from what was described. Any variations will be communicated and agreed upon before work proceeds.

3. Scheduling and Access

Clients are responsible for ensuring safe and reasonable access to the work site on the agreed date. If access is not available or conditions are unsafe, we reserve the right to reschedule. Additional call-out fees may apply for missed appointments without reasonable notice.

4. Weather and Conditions

Hydroseeding is weather-dependent. We reserve the right to reschedule work due to adverse weather conditions that may affect the quality of the application or the safety of our team. We will notify you as soon as possible if a rescheduling is necessary.

5. Client Responsibilities

For best results, clients are expected to:

  • Follow the post-application care and watering schedule provided by our team
  • Avoid foot traffic on treated areas for the recommended period
  • Notify us promptly of any concerns regarding germination or coverage

6. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with the results, please contact us within 14 days of project completion so we can assess and address any concerns. Our guarantee is subject to clients following the post-application care instructions provided.

7. Limitation of Liability

To the extent permitted by law, Hydroseeding Waikato’s liability for any claim arising from our services is limited to the cost of the service provided. We are not liable for indirect or consequential losses, including but not limited to loss of income or property damage arising from circumstances beyond our reasonable control.

8. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Hydroseeding Waikato and may not be reproduced or used without our written consent.

9. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be published on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

10. Governing Law

These Terms & Conditions are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of the New Zealand courts.